Given the nature of digital content, a refund or credit on a purchase is not granted unless a refund is required under the German consumer Law or other relevant consumer protection laws. If you would like to request a refund email us at: firstname.lastname@example.org
1.1 We will assess refund requests on their merits, considering the digital nature of OSJSJ items. There is generally no obligation to provide a refund or credit in situations like the following:
- you have changed your mind about an item;
- you bought an item by mistake;
- you are under age;
- you ask for goodwill; or
- you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).