Given the nature of digital content, a refund or credit on a purchase is not granted unless a refund is required under the German consumer Law or other relevant consumer protection laws. If you would like to request a refund email us at:

1.1 We will assess refund requests on their merits, considering the digital nature of OSJSJ items. There is generally no obligation to provide a refund or credit in situations like the following:

  1. you have changed your mind about an item;
  2. you bought an item by mistake;
  3. you are under age;
  4. you ask for goodwill; or
  5. you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).